F.A.Qs

Frequently Asked Questions

Who are Wemoto?

Wemoto are a motorcycle parts emporium specialising in pattern and aftermarket motorcycle parts. We’re based on the south coast in the UK.

We also have branches in Czech Republic (www.wemoto.cz), France (www.wemoto.fr), Italy (www.wemoto.it), Poland (www.wemoto.pl) as well as translations to Ukrainian (www.wemoto.com.ua) and Russian (http://www.вемото.рф/)

What do Wemoto do?

We sell the widest range of motorcycle parts for a range of Japanese, Chinese and European motorcycles, quads and scooters in Europe. While we specialise in aftermarket parts, we can get OE parts in as a special order if you have the OE part number.

How can I contact Wemoto?

We highly recommend that for urgent enquiries or complaints you contact our customer services department. We have 1-3 members or staff answering emails during the week, and more people answering telephone enquiries, and through their years of service in Wemoto have the skills to help you. In comparison, our marketing team consists of two members of staff.

We appreciate feedback and criticism on our blog – good or bad, it helps us improve for you and we’ll never censor comments on our websites unless they are obscene or malicious. However, you will get a quicker and more informed response from our far larger customer services department.

You can email Wemoto through sales@wemoto.com

If you want to speak to us in person, you can call 01273 597072 or if you’re not based in the UK, +44 1273 597072. Our phone lines are open 9.30am-5.30pm GMT Monday to Friday, and 10am-3pm Saturday.

Want to see us in person? Our trade counter is open to the public 9.30am-5.30pm weekdays and 10am-3pm Saturdays. Our address is:

Worlds End Motorcycles Ltd

Unit 7, Grange Road Industrial Estate, Albion Street

Southwick

BN42 4EN

How do I buy the parts on your website?

To buy online, go to www.wemoto.com. You can browse by your make and model for parts specific for your bike, or by part if it’s a custom part you’re looking for. If you’re looking for an OE part and have the part number to hand, you can also put that part number in our OEM search on the right hand side of the site.

Once you’ve found the part(s) you need, put the desired quantity in the box to the right of the product, then scroll down to the bottom of the page and click “Add parts to order”

Where do you deliver to?

We can and have delivered to almost every country in the world. You can choose your country in the drop-down box on the “Amend or Confirm order” screen, where your postage will also be calculated.

Within the UK, we send by Royal mail or courier. Goods going outside the UK will go by either Royal Mail Air Mail or Overseas Courier.

All of our prices are shown as including the VAT (Value Added Tax). This tax is only applicable within the EU. If you live outside the EU, the VAT will be deducted on the “Amend or Confirm order” screen before making payment.

Unfortunately, we are unable to ship tyres or aerosols abroad.

What couriers do Wemoto use?

Within the UK Wemoto usually uses Royal Mail 1st class or Track and Trace. Heavy goods or high value packages are sent by our couriers, Fedex.

Goods being sent abroad are usually sent Royal Mail Air Mail, or Royal Mail Air Signed for. Heavy goods or high value packages are sent by couriers Interlink or Parcelforce. For certain countries we always use courier, not Royal Mail.

If you require a next day delivery service, please give us a call: the telephonists are able to override the default delivery with next day courier for an additional charge.

I have another question?

Please email us at sales@wemoto.com and we will do our best to answer your query. There is also more information on our Terms page.

2 thoughts on “F.A.Qs

  1. hi i have recently purchased a clutch slave cylinder rebuild kit the rubber seal sent with the kit is not fit for purpose, i have emailed you guys allready regarding this, however you guys have not responded would you be kind enough at least to respond to my emails. thankyou.

    • Hi Kevin,

      Sorry for the late reply, I have passed this message on to our customer service team. I am very sorry for the lack of response! You should hear from them today regarding your order if you haven’t already.

      Kind regards,
      Daisy

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